May we help you?

Starting from the Home Page, you have several options:

• if you want to find out what www.alanui.it offers you, click on the category that interests you and navigate with the aid of filters that you will find on the left side.
• if you want to find a specific product, specify it in the box 'Search the Store', which you will find at the top right; one or more terms related to your search and a list of products related to the words you searched will appear.

First of all, click on the product of your interest. This will allow you to see the product card, containing detailed information on the article. Then, to place your order, click on 'Add to Cart'.

Buying on www.alanui.it is fast and spontaneous. Click on the product you like most to go to the relative product card and view all the relevant information in detail on that article.

To add to cart click on the button 'add to the shopping bag'. You will be automatically redirected onto the first page of the cart (or 'Shopping Bag'), where you can choose to complete the purchase, or to continue shopping looking for other products. If you decide to continue with your shopping, during browsing you will continue to see the image of the 'cart' with its contents, together with the total value of your purchases. Having finished shopping, to proceed with your order, click on 'Check Out'. Remember that in the first page of the shopping cart you also can modify the number of the articles you wish to purchase or remove them.

If instead you wish to immediately complete the purchase, and if you are a registered user, log in or, if you have not already registered, register on the site. You can complete the purchase without registration. You will be asked to choose a shipping and billing address. In the following phase you will be asked to choose between the available payment methods.

Alanui reminds you that the payment is completely safe, inasmuch as credit card data is protected from unauthorized access by means of SSL ('Secure Socket Layer'), cryptographic data transfer, not accessible by third parties. Finally, having made the necessary checks on your transaction, your order information will be transmitted to www.alanui.it and a message of thanks will let you know that your purchase has been successfully completed.

Our Client Service is available to you at +39 02 4507 7341 Monday through Friday, 09:00 to 13:00 and 14:00 to 18:00 (CET), excluding holidays (January 1 and 6, Easter and Angel Monday, April 25, May 1, June 2, August 15, November 1, 8/25/26 December).

Generally there are no limits, neither as to quantity nor as to total cost. However, Alanui reserves the right to limit the purchase of some special products in limited series.

The Wishlist allows you to save your favorite items to easily find them later.
To use this feature, you simply click on the heart-shaped icon on each product. You can access your Wishlist at any time from the main menu of the site.

To save your items even from different devices, we recommend that you create an account and then log in with your credentials so you don't lose the products you add.

You can pay using the following methods: credit cards, debit cards, prepaid cards from all major international circuits, as well as PayPal, Google Pay, Apple Pay, and Klarna (available for orders in euros only).

All payments are processed securely through certified systems that comply with international security standards.

Not at all. You can make all the trial runs you want and then choose not to enter your order even though you have added products to the 'Shopping Bag'.

After having entered the data required for the payment, you will be transferred to the purchase confirmation page containing the number and date of the order. A message of thanks at the centre of the page will inform you that the purchase procedure has been successfully completed.

Finally, you will receive an e-mail with the details you have submitted in the order and confirm that it was correctly accepted. If within 24 hours you have not received any communication, please write to customer.care@alanui.it.

Your credit card or selected payment method will be charged when your payment authorization will be accepted and the payment captured.

To check the status of your order, please log in and access at My Accounts: under the tab 'My orders' you will find all the information you wish. Remember that customer care staff is at your disposal to provide further information.

You will be able to track your shipment via the tracking code provided by the courier company, which will be included in your shipment confirmation email.

Yes, all Alanui shipments are covered by insurance till the moment of delivery. This means that in the event of loss or damage in transit, the value of your order is fully protected. Once the package is received and signed for, responsibility for the goods passes to the recipient.

Visit our 'Returns service' page to process your return quickly and easily. You can return products within 14 days from the date of receipt of the order.

If you want to exchange the purchased item for a different size or color, please return the item for a refund and place a new order. To return your item, visit our 'Returns service'.